Walking along through the process and watch people perform their job is always very valuable.
User friendly: We own state-of-the-art machines for sample testing. They come provided with very complex vendor software. In addition we use ingenieus scripts of our own to analyse the test results. This needs to be made accessible for temporary workers who are sometimes unschooled.
Automation: The current systems are not fully connected and dependent on manual interference more than necessary.
Time saving: Validating the test results is cumbersome and very time consuming.
Defining the problem
Talking to users to
Understand the current situation
See the work process and its disturbances
Separate and priorities the different workflows
Find out the purpose of process steps
Adopting the role of the intern
Visualising the primary process
Every project I aim to visualise the overall process. This proves to be vary valuable in communication between team members, key users and stakeholders throughout the whole project.
Designing the solution
The solution direction
This of course is a team effort. My role here is to guard the usability, ask critical questions, come up with multiple ideas for possible solutions and keep the spirit positive and fun.
A hybrid solution for the Quality Lab:
A mix of desktop applications connected to an online validation portal
Basic Wireflow of the Validation Portal
To review the outliers we introduced a web portal with a simple but powerful dashboard.
This is a sketch of the final structure.
I think it is clear by now that I am a big fan of pen and paper. Every project produces a ton of sketches like these to discover countless possible directions and alternatives.
Deliver, Validate, Improve
We were very lucky that at virtually any moment we could let key users test our new software build.
We tested each part of the solution, the assumptions it contained, the responsiveness af the application and the network, and so on.
Ready while you don't wait anymore
During acceptance testing we reached a big milestone!
To photograph a pallet containing 8 trays of samples took 1.3 minutes. Before it took over 3 minutes.
And people even felt they worked less hard doing more than twice as much the work.
due to app integration